FAQs
We understand you may have some questions before you book and have endeavoured to answer your frequently asked questions here, however if we haven't answered yours, please contact us directly.
What are your booking / service terms and conditions?
Please see our full service and booking Terms & Conditions here.
How do I prepare for my hair dressing appointment?
Details on how to prepare for your hair dressing appointment here. If you can't find an answer to your question, please contact us directly.
How do I prepare for my hair styling appointment?
Details on how to prepare for your hair styling appointment here. If you can't find an answer to your question, please contact us directly.
How do I prepare for my massage appointment?
Details on how to prepare for your massage appointment here. If you can't find an answer to your question, please contact us directly.
How do I prepare for my make-up appointment?
Details on how to prepare for your makeup appointment here. If you can't find an answer to your question, please contact us directly.
Where are your services available?
We accept bookings across London, UK. However we can (and do!) travel further afield for weddings and VIP bookings. Please contact us to find out more.
What if I don't live in the UK?
We accept international bookings. Please contact us to discuss.
What if I'd like to come to a salon?
Please contact us to discuss an alternative London location.
How far in advance can I book?
For online bookings, you can book up to 2 hours prior to appointment on the day and up to 6 months ahead.
If you have a more urgent booking, contact us and we will try our best to accommodate you, but please be aware additional travel charges may apply.
What if I need to cancel?
You can cancel for free, any time up to 72 hours prior to the start of your appointment. There will be a fee if you cancel with 24-72 hours notice. Regretfully we will have to charge the full fee if you cancel with less than 24 hours notice
I'm having trouble booking online?
We’re really sorry if you have experienced any problems booking online with us. If you’re experiencing difficulties please contact us here.
How do I pay for my appointment?
You can pay conveniently online through our payment partner Stripe, who allow us to accept most payment cards.
What happens if I am running late?
If you are running more please contact BeautyAE to let us know asap. Extended wait times are charged at £50 per 30min.